Shipping policy

Shipping Policy

Gemz & Jewelz

Last Updated: October 21, 2026

At Gemz & Jewelz, we take pride in carefully preparing and packaging every order to ensure your jewelry arrives safely. We are committed to providing a smooth and reliable shopping experience from checkout to delivery.

Please review our shipping policy before placing your order.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

Our standard processing time is 1–3 business days, excluding weekends and holidays.

Processing times may vary during holidays, high-volume sales, special events, or temporary changes in business operations.

Order processing time is separate from shipping and delivery time.

If extended processing times apply, we will communicate them through our website or directly with affected customers.

2. Shipping Rates

Gemz & Jewelz offers the following shipping options for eligible orders within the United States:

  • Standard USPS Shipping: $5.99

  • Free Standard Shipping: Orders of $70 or more

  • Local Market Pickup: FREE in Bakersfield, California, by arrangement.

Free shipping applies to merchandise subtotals of $70 or more after discounts and before taxes and shipping charges.

All applicable shipping charges will be displayed at checkout before payment is completed.

3. USPS Shipping & Delivery Times

Gemz & Jewelz ships orders through the United States Postal Service (USPS).

Estimated USPS Delivery: 1–3 Business Days

Once your order has been processed and handed over to USPS, delivery is typically expected within 1–3 business days, depending on the destination and shipping service.

Please note:

  • Shipping time does not include order processing time.

  • Weekends and federal holidays may affect delivery schedules.

  • Tracking information will be provided once your order has shipped.

  • Delivery estimates are not guaranteed.

  • Carrier delays due to weather, holidays, or other unforeseen circumstances may occur.

Estimated Total Time: 2–6 Business Days, including processing and shipping under normal operating conditions.

We recommend ordering in advance for birthdays, holidays, and special occasions.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Customers can use their tracking number to monitor their package through USPS.

Please allow time for tracking information to update after the package has been accepted by the carrier.

5. Free Local Market Pickup

Gemz & Jewelz offers free local pickup at participating pop-up markets and approved pickup arrangements in Bakersfield, California.

  • Local pickup must be arranged and confirmed in advance.

  • Pickup availability depends on our scheduled markets and events.

  • Customers will be notified when their orders are ready.

  • Pickup dates, times, and locations must be confirmed before collection.

  • Orders should not be considered ready for pickup until confirmation has been provided.

To arrange local pickup, please contact us through our website, email, or official social media accounts.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to update shipping information before the order is dispatched. However, address changes cannot be guaranteed once an order has shipped.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

7. Delayed Shipments & Extended Processing Times

During holidays, special events, travel periods, or temporary operational changes, order processing may take longer than usual.

When applicable, processing times may extend to 1–2 weeks.

Extended processing timelines will be communicated through a visible website announcement, checkout information, or direct customer communication before affected orders are placed.

If an unexpected delay occurs after an order has been placed, we will notify the affected customer and provide updated information.

Any applicable customer rights concerning shipping delays, cancellations, or refunds remain unaffected.

8. Lost, Missing, or Damaged Packages

We carefully package all jewelry before shipment.

If your package arrives damaged, is missing, or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of damaged packaging or merchandise, if applicable.

  • Any relevant tracking information.

If a package is marked as delivered but cannot be located, please contact us so we can assist with investigating the shipment.

We will review shipping issues and work toward an appropriate resolution, including replacement or refund where required by applicable law.

Customers are encouraged to check their delivery location and contact USPS when appropriate.

9. Returns, Refunds & Exchanges

Gemz & Jewelz accepts eligible return requests within 7 calendar days of delivery, subject to our Return & Refund Policy.

Customers may request a refund, exchange, or store credit for qualifying merchandise.

Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise agreed.

For damaged, defective, or incorrect items, please contact us for assistance.

Please refer to our Return & Refund Policy for complete eligibility requirements and instructions.

10. International Shipping

International shipping is available only to destinations offered at checkout.

Shipping rates, delivery estimates, and available services will be displayed during checkout.

International customers may be responsible for applicable customs duties, import taxes, and additional fees unless otherwise stated.

International delivery times may vary depending on the destination, customs processing, and carrier availability.

11. Contact Information

For shipping questions, order updates, tracking assistance, or local pickup arrangements, please contact us:

Gemz & Jewelz

Email: info@gemzjewelz.com

Website: https://gemzjewelz.com

Location: Bakersfield, California, United States

We are happy to assist with questions regarding your order.

Thank you for shopping with Gemz & Jewelz and supporting our small business!

Shine like you mean it.