Refund policy

Return & Refund Policy

Gemz & Jewelz

At Gemz & Jewelz, your satisfaction is important to us. We carefully select and inspect our jewelry to ensure quality and accuracy. We understand that sometimes a purchase may not meet your expectations, which is why we offer a 7-day return policy on eligible items.

1. Returns, Refunds & Exchanges

We accept return requests within 7 calendar days of receiving your online order or purchasing an item at one of our in-person markets.

Eligible returns may receive a refund, exchange, or store credit.

To qualify for a return:

  • Jewelry must be unworn, unused, and in its original condition.

  • Items must be free of scratches, damage, alterations, or signs of wear.

  • Original packaging must be included when provided.

  • Proof of purchase is required.

All returns must be approved by Gemz & Jewelz before items are sent back.

2. Non-Returnable Items

The following items are final sale for change-of-mind returns:

  • Earrings, including studs and hoops, for hygiene reasons.

  • Custom-made or personalized jewelry.

  • Engraved or specially ordered items.

  • Clearance items and merchandise explicitly marked final sale.

These exclusions do not affect rights relating to defective, damaged, or incorrectly supplied products.

3. Refund Processing

Once your return is received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method within 10 business days of approval.

Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are nonrefundable for change-of-mind returns.

4. Exchanges & Store Credit

Eligible items may be exchanged for another available item or returned for store credit.

  • Exchanges are subject to product availability.

  • Customers are responsible for any price difference when exchanging for a higher-priced item.

  • Store credit may be used toward future Gemz & Jewelz purchases.

  • Store credit does not expire and cannot be redeemed for cash except where required by law.

5. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If an item arrives damaged, defective, or incorrect, Gemz & Jewelz will arrange an appropriate resolution, including return shipping where applicable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages lost during return transit.

Approved returns must be shipped within 7 calendar days of return authorization, unless otherwise agreed.

6. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the jewelry and packaging.

We will review your request and provide an appropriate resolution in accordance with applicable law and warranty protections.

The requested 48-hour notification period does not limit your legal rights.

7. In-Person Market Purchases

Purchases made at Gemz & Jewelz pop-up markets and events follow the same 7-day return policy.

Customers must provide proof of purchase, and items must meet the return eligibility requirements.

Approved returns or exchanges may be arranged at an upcoming market or through another agreed-upon method.

8. Jewelry Care & Warranty

Normal wear and tear, accidental damage, improper storage, and exposure to harsh chemicals are not generally considered manufacturing defects.

Certain jewelry collections may include additional warranty coverage, which will be outlined separately.

This return policy does not limit any applicable manufacturer warranty or consumer protection rights.

9. How to Start a Return

To request a return, refund, or exchange, please contact us at:

Email: info@gemzjewelz.com

Website: https://gemzjewelz.com

Include your order number or proof of purchase, the item you wish to return, and the reason for your request.

Please do not send merchandise back without receiving return authorization and instructions.

Gemz & Jewelz reserves the right to decline returns that do not meet the conditions outlined above, subject to applicable law.

Thank you for supporting Gemz & Jewelz!

Shine like you mean it.