Terms of service

Terms of Service

Gemz & Jewelz

Last Updated: October 21, 2026

1. Overview

Welcome to Gemz & Jewelz! Throughout this website, the terms “we,” “us,” and “our” refer to Gemz & Jewelz.

By accessing our website, browsing our collections, or purchasing our products, you agree to these Terms of Service and our applicable policies.

If you do not agree with these terms, please discontinue use of our website.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

2. Products & Descriptions

Gemz & Jewelz offers jewelry and accessories, including sterling silver, stainless steel, natural jade, gold, and other jewelry materials.

We make every effort to accurately represent our products through photographs, descriptions, measurements, and material specifications.

Please note:

Product colors may vary slightly due to lighting, photography, and screen settings.
Natural gemstones and jade may display variations in color, texture, patterns, and inclusions.
Jewelry measurements and weights may vary slightly when described as approximate.
Product availability is subject to change without notice.
We reserve the right to correct errors in product descriptions, pricing, or availability.

Natural variations are not necessarily considered manufacturing defects.

3. Pricing & Payments

All prices are listed in U.S. dollars unless otherwise indicated.

We reserve the right to modify product prices, promotions, and discounts without prior notice.

Payment must be completed through an approved payment method before an order is processed, unless a separate payment arrangement has been approved.

Orders are subject to payment verification and acceptance.

Applicable sales taxes and shipping fees will be displayed during checkout.

4. Orders & Availability

Placing an order does not guarantee acceptance or availability.

We reserve the right to cancel or limit orders when reasonably necessary, including in cases of inventory discrepancies, pricing errors, suspected fraud, or unauthorized transactions.

If an order is canceled after payment has been collected, a refund will be issued for the canceled items.

Some jewelry pieces are available in limited quantities or may be one of a kind. Inventory is subject to availability.

5. Shipping & Delivery

We ship orders to eligible destinations displayed during checkout.

Shipping rates, available delivery methods, and estimated delivery times are provided during checkout or through our Shipping Policy.

Processing and delivery estimates are not guaranteed unless expressly stated otherwise.

Unexpected delays may occur due to carrier disruptions, holidays, weather conditions, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.

Nothing in this section limits any rights or remedies available under applicable law.

6. Returns, Refunds & Exchanges

Gemz & Jewelz offers a 7-day return request window for eligible purchases.

Customers may request a refund, exchange, or store credit in accordance with our Return & Refund Policy.

Certain products, including earrings, personalized jewelry, custom orders, and designated final-sale items, may be excluded from change-of-mind returns.

Please review our full Return & Refund Policy for eligibility requirements, exclusions, and instructions.

These restrictions do not limit applicable rights concerning defective or incorrectly supplied products.

7. Jewelry Care & Product Longevity

Jewelry requires appropriate care to preserve its appearance and condition.

Exposure to water, perfumes, lotions, cleaning products, harsh chemicals, excessive moisture, or improper storage may affect certain jewelry materials and finishes.

The longevity of jewelry depends on its material, frequency of use, environment, and maintenance.

Gold-plated and other finished jewelry may experience gradual changes in appearance over time.

We do not guarantee that every jewelry item will remain free from discoloration, scratches, or signs of wear indefinitely.

Any specific product warranty or guarantee will be governed by its stated terms.

8. Natural Gemstones & Jade

Natural jade and gemstones may contain unique characteristics, including variations in color, transparency, texture, and natural inclusions.

These variations are part of the natural characteristics of the materials and do not automatically indicate a defect.

Customers are encouraged to review product descriptions and contact us with questions before purchasing.

Any specific gemstone grade, treatment, authenticity, or certification claim applies only as described in the individual product listing or accompanying documentation.

9. Custom & Special Orders

Custom, personalized, engraved, and specially ordered jewelry may require additional processing time.

Details, pricing, estimated timelines, and payment arrangements will be communicated before the order is finalized.

Once production or customization has begun, cancellation or modification may not be possible.

Custom and personalized items are generally final sale for change-of-mind returns, subject to applicable law.

10. Promotions & Discounts

Promotional offers, discount codes, and special pricing may be subject to specific conditions.

Unless otherwise stated:

Promotions cannot be combined.
Discounts have no cash value.
Offers are subject to availability.
Promotions may be modified or discontinued prospectively.
Discount codes must be applied before completing checkout.

Previously completed purchases are not automatically eligible for later promotional pricing.

11. Website Use

By using our website, you agree not to:

Engage in fraudulent or unlawful activities.
Attempt unauthorized access to our website or systems.
Distribute malicious software or interfere with website operations.
Copy or commercially exploit our original website content without permission.
Use our website in a manner that violates applicable laws.

We reserve the right to restrict access when reasonably necessary to protect our business, customers, and website.

12. Intellectual Property

Website content, including original product photographs, branding, graphics, descriptions, logos, and other materials created or owned by Gemz & Jewelz, is protected by applicable intellectual property laws.

You may not reproduce, distribute, or commercially use our protected content without permission, except as permitted by law.

13. Third-Party Services

Our website may include services provided by third parties, including payment processors, financing providers, shipping carriers, and external websites.

These services may have their own terms, eligibility requirements, and privacy policies.

Gemz & Jewelz is not responsible for the independent practices of third-party providers, except as required by applicable law.

14. Disclaimer & Limitation of Liability

We strive to maintain accurate information and reliable website functionality.

However, website access may occasionally be interrupted, and unintentional errors may occur.

To the extent permitted by applicable law, Gemz & Jewelz disclaims warranties concerning uninterrupted website availability and is not responsible for indirect or consequential losses arising from website use.

Nothing in these Terms of Service excludes liability or limits consumer rights where doing so would be unlawful.

15. Privacy

Your privacy is important to us.

Personal information collected through our website is handled according to our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for information about how personal data is collected, used, and shared.

16. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, website features, or applicable requirements.

Updated terms will be posted on this page with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law.

17. Governing Law

These Terms of Service are governed by the applicable laws of the State of California, United States, without limiting any mandatory consumer protections that may apply.