At Gemz & Jewelz, we take great pride in the quality and craftsmanship of every piece we sell. Each item is carefully inspected before it leaves our store to ensure it meets our highest standards. Because every jewelry purchase is personal and made-to-order in many cases, we maintain the following policy to protect both our customers and the integrity of our products.
All Sales Are Final
All sales are final. We do not offer refunds under any circumstances. We encourage customers to inspect their items carefully before completing a purchase.
Exchange Policy
We understand that sometimes a different style or size may be preferred. That’s why we allow exchanges under the following conditions:
- Exchanges must be made within 30 days of the original purchase date.
- The item must be in brand-new, unworn condition with all original packaging, certificates, and tags attached.
- Exchanges are valid only for items of equal or greater value.
- Customer is responsible for any price difference or applicable taxes on the exchanged item.
Please note:
- No exchanges are accepted for worn, altered, personalized, engraved, special-order, or custom-designed merchandise.
- Layaway or discounted items are final sale and not eligible for exchange.
Special Orders & Custom Designs
All special orders, custom-made jewelry, and personalized items (including name necklaces, engravings, or size adjustments) are final sale and cannot be canceled, returned, or exchanged once the order is placed.
We take extra care to confirm details before starting production to ensure your complete satisfaction.
Layaway Purchases
Layaway deposits and installment payments are non-refundable.
If a layaway is canceled, the amount paid will be converted to an in-store credit (open-to-buy balance) for future use.
Layaway items must be picked up within 14 days after final payment. If not, they may be restocked and payments converted to store credit.
Defective or Damaged Items
Every piece is inspected before leaving our store. However, in the rare event you receive a defective or damaged item:
- Please contact us within 3 days of receipt.
- Items showing signs of wear or alteration by a third party are not eligible for replacement or exchange.
- If verified as defective, the item will be repaired or replaced at our discretion.
Repairs & Lifetime Care Plan
Repairs performed by third parties void any existing warranties.
Customers who purchase our Lifetime Care Plan enjoy coverage for normal wear and tear, resizing, and professional cleaning or refinishing.
To keep your plan active, inspections are required every 6 months.
Final Sale Items
The following are final sale and cannot be returned or exchanged:
- Clearance or promotional items
- Custom orders and personalized jewelry
- Special orders and layaway items
- Altered or engraved pieces
Contact Us
If you have any questions about this policy or need assistance with a repair or exchange, please contact us:
Gemz & Jewelz
📍 Bakersfield, California
📧 [email protected]
🌐 www.gemzjewelz.com