Frequently Asked Questions
Where is Gemz & Jewelz located?▶
We’re proudly based in Bakersfield, California, serving our community in person and customers nationwide online.
What type of jewelry do you sell?▶
A curated selection of 18K–21K gold, sterling silver, and lab-grown & natural diamond jewelry, plus custom-designed pieces and special orders.
Do you offer custom jewelry design?▶
Yes. Bring your ideas or inspiration photos and we’ll design and craft a bespoke piece just for you—from concept sketches to final polish.
Can I return or exchange my purchase?▶
All sales are final. Exchanges are accepted within 30 days if the item is in brand-new, unworn condition. Worn, altered, personalized, or special-order items aren’t eligible.
Do you offer warranties or care plans?▶
Yes. Our optional Lifetime Care Plan (priced at 15% of the item price) includes normal wear & tear coverage, annual resizing, and professional cleaning/refinishing.
Inspections every 6 months are required to keep the plan active.
What is the Lifetime Trade-Up Program?▶
Upgrade diamond jewelry anytime and receive full credit for your original purchase (excluding tax) when the new item is at least 2× the original value.
Watches and select designer pieces are excluded.
How should I care for my jewelry?▶
Store pieces separately in soft pouches, avoid harsh chemicals and perfumes, and visit us every ~6 months for a professional cleaning and inspection.
Do you offer financing or layaway?▶
We offer layaway plans with a non-refundable deposit and flexible payments. If canceled, payments convert to store credit. Ask in-store for financing options.
Do you buy gold or accept trade-ins?▶
Yes. We buy gold, diamonds, and select jewelry based on current market value, and we accept eligible trade-ins toward new purchases.
How can I hear about new arrivals and promotions?▶
Follow us on social media and share your contact details in-store or online to receive updates about new collections, events, and special offers.